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John Forrest AlesPHONE+ 1 703 883 5381 EMAILjohnforrest.firstname.lastname@example.org ADDRESS7930 Jones Branch Drive
Senior Director - Global Brand Public Relations
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Houston’s Largest Hotel Improves Security And Service
Hilton Americas-Houston Upgrades To Intelligent Surveillance
February 07, 2012
HOUSTON - In order to provide guests with the ultimate in security and customer service, Hilton Americas-Houston, the city's largest hotel, has enhanced their surveillance systems with cutting edge technology from 3VR Security, Inc. The 3VR platform makes it possible for the property to find relevant surveillance footage in seconds, rather than hours, allowing the hotel to utilize the technology for multiple purposes.
As the number-one convention hotel in the city, Hilton Americas-Houston is the first hotel to utilize 3VR's intelligent surveillance platform utilizing recognition and advanced motion analytics to provide the ultimate in guest security. In the hotel security business since 1990, John Alan Moore, director of security and life safety for Hilton Americas-Houston says "I've never seen anything that is able to do the things this technology does; it's light-years ahead of the system we previously used."
In addition to providing the ultimate in security for their guests, the hotel is also able to utilize the 3VR system to ensure the best possible customer service. Hilton Americas-Houston is now able to help guests locate lost possessions with the system's color, directional and object search capabilities. For example, a guest's lost suitcase can be found almost instantly by following the luggage piece using a search based on color and object, from the time it enters the hotel, along its path throughout the building to its location prior to being misplaced. With over 7,000 lost guest items per year in the hotel's lost and found, the system will significantly increase the ability to satisfy the customer on even higher levels. With 90% accuracy, its high-sensitivity makes the system a most useful tool for the property, providing the ultimate in guest safety and security.
Moore stated, "The system will also allow us to do things we never thought about." Just some of the uses that are being tested at Hilton Americas-Houston include counting arriving vehicles to determine peak times for staffing and monitoring any vehicle accidents in the garage area to provide guests with needed information for their insurance purposes. "We're testing it to the limit to see just what it's capable of," commented Moore. "Within the first day, it sold itself to me."
About Hilton Americas-Houston
Directly connected to the George R. Brown Convention Center, the Hilton Americas-Houston contains the city's largest number of guestrooms, ballrooms, hotel meeting space, and the most technologically advanced services available under one roof. Conveniently situated between Toyota Center and Minute Maid Park, this AAA Four Diamond rated hotel boasts 1,200 luxuriously appointed guestrooms, 91,500 square feet of flexible meeting space, two restaurants, lobby bar, coffee emporium, and full service spa and health club.
For more information about the company, please visit www.americashouston.hilton.com
About Hilton Hotels & Resorts
One of the most recognized names in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader in hospitality. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. The flagship brand of Hilton Worldwide continues to build upon its legacy of innovation by developing products and services to meet the needs of tomorrow's savvy global travelers while more than 144,000 Team Members shape experiences in which every guest feels cared for, valued and respected. Today, the Hilton Hotels & Resorts portfolio includes more than 550 hotels in 79 countries and the brand remains synonymous with "hotel." Access the latest Hilton news at news.hilton.com or begin your journey at www.hilton.com. Social media users can engage with Hilton at www.twitter.com/hiltonhotels, www.facebook.com/hilton and www.youtube.com/hilton. Hilton Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands.
About Hilton Worldwide
Hilton Worldwide is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,900 hotels and timeshare properties, with 650,000 rooms in 90 countries and territories and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. Visit www.hiltonworldwide.com for more information and connect with Hilton Worldwide at www.facebook.com/hiltonworldwide, www.twitter.com/hiltonworldwide, www.youtube.com/hiltonworldwide, www.flickr.com/hiltonworldwide and www.linkedin.com/company/hilton-worldwide.