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Hilton Worldwide Statement – Pacific Earthquake and Tsunami
March 11, 2011
As of March 11, 2100hrs (GMT+9), we can confirm that there is no reported damage to any of our hotels in Japan, and all guests and team members are safe.
A tsunami warning remains in effect for the Hawaiian Islands. Surges in tide of several feet began at approximately 3 a.m. Hawaiian Time and two hours later were continuing to occur. We are closely monitoring the situation.
The tsunami warning also is still in effect for the coastal areas of Alaska, British Columbia, California and Oregon. The tsunami is anticipated to reach the West Coast at approximately 8 a.m. Pacific Time.
The safety of our guests and team members is our highest and most immediate priority, and we are closely monitoring the situation.
Due to this earthquake, Hilton Worldwide will allow affected guests holding non-changeable or non-refundable advance purchase bookings at any of its hotels in Japan to rebook to another date at no charge or to receive a full advance deposit refund. In addition, all cancellation fees will be waived for affected guests until further notice.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,100 properties with nearly 838,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.