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Hilton Worldwide Announces Money Back Guarantee For Guests Staying At Its Gulf Coast Properties
June 16, 2010
MCLEAN, Va. - Hilton Worldwide today announced that guests visiting any Hilton Worldwide property in the region of the recent oil spill can cancel their reservations and receive a 100 percent refund. The "Beach Satisfaction Guarantee," ensures that from today through July 31, guests scheduled to visit any of Hilton Worldwide's hotels from the Gulf Coast to South Florida that are beachfront or within a 20 minute drive to the beach* will not be charged should their stay be in any way affected by the Gulf oil spill.
"Hilton Worldwide recognizes that some travelers are hesitant to plan a beach vacation to the Gulf Coast this summer due to the uncertainty around the impact of the oil spill on the region's beaches. Therefore, we are offering the Beach Satisfaction Guarantee to provide our guests with peace-of-mind as they plan their summer vacations to the region," said Paul Brown, President, Global Brands & Commercial Services, Hilton Worldwide. "We encourage travelers to continue to plan their well-deserved vacations to the Gulf Coast and South Florida this summer and enjoy the hundreds of miles of beautiful beaches that remain unaffected by the oil spill."
Details of the Beach Satisfaction Guarantee include:
- From today through July 31, 2010, if you cancel or change a reservation at an applicable hotel because your stay will be negatively impacted by the Gulf oil spill, cancellation fees will be waived.
- From today through July 31, 2010, if you check out before your scheduled departure date or time because your stay is impacted by the Gulf oil spill, early departure charges will be waived at all applicable hotels.
All of the brands in Hilton Worldwide's portfolio will honor the Beach Satisfaction Guarantee. These brands include: Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels, Doubletree, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Hilton Grand Vacations and Homewood Suites by Hilton.
In addition, Hilton Worldwide will offer alternative accommodation to guests wishing to move from an applicable hotel to another Hilton Worldwide property in the region.
For more information on Hilton Worldwide's "Beach Satisfaction Guarantee" and applicable hotels, please visit www.beachsatisfaction.com.
*The beach satisfaction guarantee applies to those hotels that Hilton Worldwide, Inc. designates as being in the zone of the Gulf oil spill, whether or not the beach closest to the hotel has been closed by federal, state or local authorities. Hilton Worldwide will update its list of hotels that this applies to as necessary.
About Hilton Hotels & Resorts
For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 570 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton Honors program. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. Begin your journey at www.hilton.com and learn more about the brand by visiting news.hilton.com or following us on Facebook, Twitter and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,100 properties with nearly 838,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.