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Hilton Imperial Dubrovnik Awarded "Best In Customer Service" By Croation National Program
April 01, 2011
DUBROVNIK, Croatia - Hilton Imperial Dubrovnik has been recognized with a Best in Customer Service Award (BNCSA) for its excellent standards in customer service. BNCSA is a national award programme that celebrates the accomplishments of Croatia’s leading businesses, recognises excellence and rewards commitment to quality and customer service.
In its inaugural year, the programme was developed by customer service and marketing management company, Vita Communications, together with the American College of Management & Technology and American Chamber of Commerce in Croatia. The award is open to all companies whose headquarters or branch offices are located in Croatia, with evaluation based on five categories: leadership and creativity, culture of service, service positioning, client relationship management and the strategy of service recovery.
Hilton Imperial Dubrovnik’s General Manager, Andreas Jersabeck, commented: “We are delighted to receive this prestigious award which truly reflects our team members’ dedication, attention to detail and continual efforts to serve our guests at the highest standard."
Hilton Imperial Dubrovnik is located just a few minutes walk from the historic Old Town of Dubrovnik. The hotel links two venues of great charm, originally built in 1895. Although completely renewed, hotel has preserved its original 19th century architectural look. It is an ideal holiday and business location within the reach of the area's many tourist attractions.
The historic hotel offers 139 rooms and 8 suites, all characterised by a Mediterranean touch reflecting a unique combination of tradition with modern comfort and amenities. Spectacular views on the historic Old Town, sea, and gardens and nearby fortresses combined with a great gastronomic offer and modern business facilities are just a small part of what the hotel has to offer.
Anđela Matić, Dubrovnik Partner agencija
Tel: 020 448 181
Fax: 020 358 008
GSM: 098 /873 122
About Hilton Hotels & Resorts
For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 575 hotels across six continents, Hilton Hotels & Resorts provides the foundation for memorable travel experiences and values every guest who walks through its doors. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests' evolving needs. Hilton Hotels & Resorts is a part of the award-winning Hilton Honors program. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, an exclusive member discount that can’t be found anywhere else, free standard Wi-Fi, and digital amenities like digital check-in with room selection and Digital Key (select locations), available exclusively through the industry-leading Hilton Honors app. Begin your journey at www.hilton.com and learn more about the brand by visiting news.hilton.com or following us on Facebook, Twitter and Instagram.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,300 properties with more than 856,000 rooms, in 105 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else, and free standard Wi-Fi. Visit newsroom.hilton.com for more information and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram, and YouTube.