Hilton Imperial Dubrovnik Awarded "Best In Customer Service" By Croation National Program

This information originated in UK English.

April 01, 2011

DUBROVNIK, Croatia -  Hilton Imperial Dubrovnik has been recognized with a Best in Customer Service Award (BNCSA) for its excellent standards in customer service. BNCSA is a national award programme that celebrates the accomplishments of Croatia’s leading businesses, recognises excellence and rewards commitment to quality and customer service.

In its inaugural year, the programme was developed by customer service and marketing management company, Vita Communications, together with the American College of Management & Technology and American Chamber of Commerce in Croatia. The award is open to all companies whose headquarters or branch offices are located in Croatia, with evaluation based on five categories: leadership and creativity, culture of service, service positioning, client relationship management and the strategy of service recovery.

Hilton Imperial Dubrovnik’s General Manager, Andreas Jersabeck, commented: “We are delighted to receive this prestigious award which truly reflects our team members’ dedication, attention to detail and continual efforts to serve our guests at the highest standard."

Hilton Imperial Dubrovnik is located just a few minutes walk from the historic Old Town of Dubrovnik. The hotel links two venues of great charm, originally built in 1895. Although completely renewed, hotel has preserved its original 19th century architectural look. It is an ideal holiday and business location within the reach of the area's many tourist attractions.

The historic hotel offers 139 rooms and 8 suites, all characterised by a Mediterranean touch reflecting a unique combination of tradition with modern comfort and amenities. Spectacular views on the historic Old Town, sea, and gardens and nearby fortresses combined with a great gastronomic offer and modern business facilities are just a small part of what the hotel has to offer.

Anđela Matić, Dubrovnik Partner agencija
Tel: 020 448 181
Fax: 020 358 008
GSM: 098 /873 122
Email: angela@dubrovnikpr.com

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