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Hilton Cincinnati Netherland Plaza Named Hilton Hotels & Resorts’ "Award of Excellence - Food & Beverage" For Fourth Consecutive Year
March 25, 2013
CINCINNATI - Hilton Cincinnati Netherland Plaza is pleased to announce that it has been named Hilton Hotels & Resorts #1 hotel in the Americas for Food and Beverage for the fourth consecutive year. This annual award is given to the top performing 500+ guest room hotel within the Hilton chain. The award is based on Hilton Hotel and Resort's Satisfaction and Loyalty Tracking (SALT) scores which are compiled by surveys sent to guests to determine their satisfaction during a previous stay. The survey process are managed by a third party company and scores are based on the following criteria:
- Food Quality
- Quality of Food and Beverage with the Meeting
- Hospitality of Restaurant Staff
- Variety of Menu Choices (Restaurant)
- Breakfast Food Quality
- Variety of Food Choices at Breakfast
- Hospitality of Restaurant Staff at Breakfast
- Timeliness of In-Room Dining/Room Service
- Variety of Menu Choice (Room Service)
Michel Sheer, managing director, is thrilled with the award, "We are delighted to be recognized by our customers in this way!" Executive Chef and Director of Food & Beverage Todd Kelly stated, "We're very proud of our food and beverage team and this award recognizes the hard work that we do each day to meet and exceed our guest's expectations. At Hilton Cincinnati Netherland Plaza we are dedicated to providing an exceptionally high quality of food and outstanding level of customer service."
Additional Food & Beverage Accolades
Hilton Cincinnati Netherland Plaza and Chef Kelly have been honored with numerous accolades including:
- The American Automobile Association's (AAA) coveted four-diamond award for eight consecutive years
- Zagat Survey named Orchids at Palm Court Cincinnati's "Top Restaurant" for 2011, 2012 & 2013
- OpenTable recognized Orchids at Palm Court "One of the Top 100 Restaurants in the USA" in 2011, 2012 & 2013 and "One of the Top 100 Restaurants in the USA for Best Service" in 2012.
- Polly Campbell, The Cincinnati Enquirer's restaurant critic, gave Orchids a five-star (extraordinary) rating
- Chef Kelly was named the American Culinary Federation's USA Chef of the Year, the highest honor given in the 20,000+ chef national organization
- Chef Kelly is also one of Hilton Hotel's Signature Chefs, just one of six in the USA.
About Hilton Cincinnati Netherland Plaza and Orchids at Palm Court Hilton Cincinnati Netherland Plaza is a AAA four-diamond award-winning hotel located in the heart of downtown Cincinnati. The property opened in 1931 and is one of the world's finest examples of French art deco architecture. Orchids features rare Brazilian rosewood walls with German silver-nickel metalwork and lighting fixtures. The restaurant's two-story ceiling features large Romanesque murals and an original Rookwood Pottery fountain flanked by two large seahorses.
The hotel features 40,000+ square feet of breathtaking event and meeting space. There are 31 unique spaces, including five executive boardrooms and three ballrooms, perfect for any meeting up to 1000 guests. Hilton Cincinnati Netherland Plaza's 561 guest rooms have been recently updated and include new flat screen televisions with expanded high-definition programming, in-room safes and refrigerators and wifi access. Additional updates to be completed this summer include all new window treatments, matching box spring wrap and installation of new guest room seating.
Hilton Cincinnati Netherland Plaza
+1 513 352 1372
About Hilton Hotels & Resorts
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