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Hilton Cincinnati Netherland Plaza Doorman Receives Pinnacle Award
Jonathan Cody Receives Pinnacle Award Honoring Individuals Who Set An Example For Others By Their Excellent Customer Service
June 28, 2010
CINCINNATI - Hilton Cincinnati Netherland Plaza is pleased to announce that Doorman Jonathan Cody has been awarded Pinnacle Award for Outstanding Service by the Cincinnati USA Convention and Visitor's Bureau. The Pinnacle Award honors individuals on the front line of hospitality industry who set an example for others by their excellent customer service. These individuals go above and beyond call of duty. Nominees are the leaders on the front lines and those behind the scenes that have helped Cincinnati USA forge ahead by bringing in new business, earning national acclaim, and ushering in progress. Nominations can be submitted by managers, co-workers, customers and others.
Cody, a 14-year veteran at the hotel, was nominated by Nelson Broadus, Assistant Human Resources Director, because of his consistent and courteous service. "We've received several letters complimenting him on his service. We received a letter explaining how Jon went ‘above and beyond' to assist a guest who was ill. After talking to the guest, who is a regular at the hotel, Jon found out she wasn't feeling well. Jon arranged to have hot tea delivered to her room. The guest was elated!"
Michel Sheer, Managing Director of Hilton Cincinnati Netherland Plaza, is very proud of Jon's achievement, "This award and recognition by the Convention and Visitors Bureau was not a surprise to any of us who have had the chance to work directly with Jon. He is professional, gracious, warm and hospitable. Jon has a strong interest in people as evidenced by the number of guests who write to tell us about their ongoing relationship with Jon from their continuing visits to the Netherland Plaza."
Hilton Cincinnati Netherland Plaza
Hilton Cincinnati Netherland Plaza, located in the heart of Cincinnati, is one of the world's finest examples of French Art Deco architecture. The hotel is a charter member of Historic Hotels of America, is a registered National Landmark and is on the National Register of Historic Places. Hilton Cincinnati Netherland Plaza is located at 35 West Fifth Street, Cincinnati, Ohio, 45202. For more information, call the hotel directly at 513-421-9100 or visit our website at www.cincinnatinetherlandplaza.hilton.com.
Bob Louis, Hilton Cincinnati Netherland Plaza
+1 513 421 9100
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